Product Warranty
GUARANTEEDblinds.com warrants all blinds to be free from defects in material and workmanship, assuming normal use and provided that the blinds were installed properly and in the area they were intended for use*. It is also imperative that all recommendations were followed with regard to size limitations and specifications. Damage resulting from misuse, abuse, accidents, alterations, normal wear and tear, exposure to natural elements, including discoloration due to sunlight or the passage of time is not covered by this warranty.
Express Warranties with respect to the products purchased from GuaranteedBlinds.com are provided to the purchaser directly by the manufacturer of each product and are incorporated into your order. GUARANTEEDBLINDS.COM ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.
Material used in blinds may contain grain, texture and slight color variations. These are all naturally occurrences when dealing with wood and faux wood blinds products. In addition, wood and faux wood products are susceptible to slight warping which is considered acceptable as a natural product. Theses variations and minimal warping are not covered under our warranty.
GUARANTEEDblinds.com at its sole option and discretion will repair or replace the defective blinds, provided they are returned per our Return Policy.
GUARANTEEDblinds.com is not responsible for shipping or labor charges or any other costs involved with the returning the products or re-installation of the returned/replaced products.
This warranty is exclusive and in lieu of all other obligations, liabilities or warranties expressed or implied. In no event shall Guaranteedblinds.com be liable or responsible for incidental or consequential damage or for any other direct or indirect damage, loss, cost, expense or fee.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. This warranty gives you specific rights and you may also have other rights that vary state to state.
Shipping Policy
STANDARD SHIPPING FEES
Shipping is free via FEDEX and/or UPS, for items less than 92" in width (up to 91 7/8"), within the contiguous United States. PVC verticals must be less than 92" in width and/or 96" in length to qualify for free shipping within the contiguous United States. Excluding all Plantation Shutters, which incurr a $150.00 flat shipping fee per manufacturer.
All other items will be shipped via Ground Freight.
OVERSIZE SHIPPING FEES
Items 92" or greater in width (pvc verticals 96" or greater in width and/or 96" or greater in height) will incur an over sized shipping surcharge. This one-time $80 fee, per manufacturer, is charged regardless of the number of over sized items. Excluding all Plantation Shutters, which incurrs a $150.00 flat shipping fee per manufacturer.
Refund/Return Policy
Every product GUARANTEEDblinds.com sells is made to your specifications to fit your windows only. Customer satisfaction is our number one priority, and we want you to order with confidence.
When you receive your order, immediately open and inspect it thoroughly for any manufacturing defects or shipping damage. If you find the products damaged or defective, please contact our customer service department at 1-866-755-2173
If the product requires replacement you will be given a return goods authorization number (RGA) and shipping address to return the merchandise. DO not return any item(s) without an RGA number.
If you are not completely satisfied with your purchase please contact us and we will work with you to achieve your satisfaction. We would like to remind you that all of our products are custom-made to your specifications and requirements and, therefore, refunds are not offered as a remedy to damaged or defective products. What we will do, is repair or replace any damaged or defective product(s) to ensure that the product looks and works as represented on our website.
Our instructions must be followed regarding measuring, installation, and the color disclaimer policy. Our blinds are custom-made to order based upon the measurements and specifications that you provide to us. Therefore, products cannot be returned due to measuring errors or inaccuracies or not entering orders width first and then height. If you would like a professional to measure and/or install your blinds, and guarantee their workmanship, we do offer a free, professional referral service.
Returned goods (only when authorized for return) must be shipped to Guaranteedblinds.com within 30 days of when you receive them. Return shipping charges for non-warranty replacement and repairs are the responsibility of the customer and are not refundable. This "Refund Policy" does not provide for unconditional returns and refunds
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Color Disclaimer
Due to variances among color computer monitors the colors you see on your screen may not be the exact colors of our products. The colors you see should be considered close renditions to the actual colors available. You may request FREE samples if color is important to you prior to placing your order.
We can only guarantee your color satisfaction if samples are received by you prior to ordering. We cannot offer refund/exchanges for color related issues unless color samples were ordered and received by you prior to placing your order. This does not apply when samples are not available or due to specials, promotions or closeouts whereby the customer must soley rely on their monitor and hereby acknowledges that the colors may vary due to monitor color variations.
Stained Real Wood Blinds/Natural Wood Shade colors will vary somewhat due to variances in natural wood and the way the wood grain accepts the color, this is noticeable in the best wood furniture and cabinets. Some Natural Wood materials have repeating patterns and the customer acknowledges that a sample is only a small piece of the actual shade and they should call if they are unsure of how the pattern will repeat
If you are ordering wood blinds with a stained color finish, it is best to order them at the same time so the wood is colored from the same dye lot. Even if you order the same color it may change over time. We will only guarantee a color match for wood and wood product blinds that are purchased together on the same order.
VERY IMPORTANT COLOR NOTE: If you are ordering GUARANTEEDblinds.com products or Pretige Products to match an existing GUARANTEEDblinds.com or Prestige product, it is strongly recommended that you order a current sample to ensure that the new product(s) match your exisiting product(s) as material colors and stains do change from time to time for all products both natural and synthetic.
Changing/Canceling Your Order
All GUARANTEEDblind.com products are custom made to your specifications and production could begin the day your order is placed, but no later than the next business day. Therefore, we will be glad to change or cancel any order, provided that the order is not in production.
Orders that are changed or cancelled after this period may incur additional charges. We will always do our best to accommodate your needs.
Privacy Policy
Your privacy is always protected at GUARANTEEDblinds.com. We do ask you for some personal information in order to process your order. However, all personal information that you provide to us is kept absolutely confidential. When you place an order, you will provide us with your name, address, phone number and e-mail address.
This information is retained in our data base with your order for the sole purpose of serving your account. Your credit card number is deleted from our secure data base once your order is completed.
We will not sell or rent any of your personal information.
Our Service Commitment
Our customer service department is committed to the highest quality customer satisfaction in the industry. Our customer service personnel provide expert advice and courteous service to ensure that we exceed your expectations. We achieve this by requiring that all our personnel are held to the highest standards of training and service in the industry.
All of GUARANTEEDblind.com products are manufactured to your specifications, so it is important to follow our measuring and installation instructions.
In the unlikely event that we make a mistake producing your order, contact us immediately and we will remanufacture your order it at no charge to you. In the event you have measured or ordered incorrectly please contact us immediately and we will, depending on the circumstances, and at our sole discretion, repair or replace the incorrect product at a reduced cost.
Please note the product to be replaced must be returned per the guaranteedblinds.com return policy and in its original packaging with all hardware and paperwork prior to the new product being shipped.
All of our products are covered by a limited lifetime warranty*. In the event your product needs service, contact us and we will arrange for repair or replacement as quickly as possible.
Your satisfaction is always our first concern and is our true commitment to customer service.
